SmallBizGenius Analysis
Goldstar, a discount ticket marketplace, receives generally positive feedback for its affordable access to events. Customers appreciate the value and ease of use, though some report issues with ticket delivery and customer service responsiveness.
Category Breakdown
Scores based on analysis of 96 recent reviews
Value & Pricing
8.5/10Reviewers frequently praise Goldstar for its discounted ticket prices, making events more accessible. Many appreciate the opportunity to attend shows they might not otherwise be able to afford, often highlighting the savings compared to purchasing tickets directly from venues or Ticketmaster. For example, many reviewers mention getting great deals and attending events for significantly less than the regular price.
40 reviews mention thisEvent Experience
8.0/10Many reviewers share positive experiences attending various events purchased through Goldstar, such as plays, concerts, and shows. They often commend the quality of the performances and the overall enjoyment of the event. Some reviews specifically mention the Pasadena Playhouse and other venues, praising the productions and talent showcased.
25 reviews mention thisEase of Use
7.0/10Several reviewers appreciate the ease of purchasing tickets through Goldstar's website or app. They find the process straightforward and user-friendly, from browsing events to completing the transaction. Some reviewers also mention the convenience of receiving tickets electronically.
15 reviews mention thisCustomer Service
5.0/10A notable number of reviewers express dissatisfaction with Goldstar's customer service. Issues include difficulties contacting customer support, slow response times, and unresolved problems with tickets or seating arrangements. Some reviewers report frustration with not receiving timely assistance or experiencing unhelpful interactions.
10 reviews mention thisTicket Issues
4.5/10Some reviewers report problems with their tickets, such as incorrect show times, invalid tickets at the venue, or discrepancies in seating arrangements. These issues often lead to disappointment and frustration, with some customers being denied entry or receiving subpar seating.
8 reviews mention thisSpecific Venue Experiences
6.0/10A few reviews focus on experiences at specific venues, such as the Greek Theatre or various theaters in Pasadena. These reviews often highlight both positive and negative aspects of the venue itself, including parking fees, accessibility, and overall atmosphere. For example, one reviewer mentions a negative experience with will-call at the Greek Theatre.
5 reviews mention thisPros & Cons
What Customers Love
"Goldstar has great prices to great shows!Thanks so much for keeping the deals coming."
"It was so easy to purchase tickets. The venue was great, it didn’t matter where you sat you can see the stage clearly. Great concert!"
"I loved Goldstar while it serviced my area. It gave me a chance to see events that I wouldn't have had the opportunity to attend."
"Always get good seats from them. Worth checking out. Seats are cheaper both are than they are going through Ticketmaster"
"Easy to print out your tickets at home or do mobile tickets on your phone."
Common Complaints
"Now it feels like once I purchase a ticket, I'm on my own."
"I was not able to see the show because I was told my tickets came from a third party and not from Ticketmaster"
"The seats I purchased in section 101 were not available. We were given different seats in section 202, but the view was not good."
"The ticket on Goldstar stated that the show would begin at 8 pm. We got there and was shocked to find out that the play had already begun."
"The prices are usually exceptional, except that there's always a service charge that sometimes is more than the cost of the tickets themselves."
Common Questions About Goldstar
Answers derived from customer review patterns
Is Goldstar legit and trustworthy?
Goldstar is generally considered a legitimate platform for purchasing discounted tickets to events. While the majority of reviewers report positive experiences with discounted prices and easy ticket purchasing, some users have encountered issues with ticket validity, incorrect show times, and customer service responsiveness. These issues suggest that while Goldstar can be a reliable source for affordable entertainment, it's important to double-check event details and be prepared for potential complications. Overall, Goldstar is a legitimate service, but users should exercise caution and verify information to ensure a smooth experience.
Based on 45 reviewsDoes Goldstar have good customer service?
Customer service appears to be a point of contention for Goldstar. While some reviewers do not mention customer service at all, a significant number express dissatisfaction with the support they received. Common complaints include difficulties contacting customer support, slow response times, and unresolved issues with tickets or seating arrangements. This suggests that Goldstar's customer service may be inconsistent and not always reliable in resolving customer concerns.
Based on 10 reviewsIs Goldstar worth it for small business?
For small businesses looking for affordable entertainment options for employees or clients, Goldstar can be a worthwhile resource. The platform offers discounted tickets to a variety of events, making it easier to provide enjoyable experiences without exceeding budget constraints. However, small business owners should be aware of the potential for ticketing issues and customer service delays. Weighing the cost savings against the potential for complications is crucial in determining whether Goldstar is the right choice for their needs.
Based on 50 reviewsWhat is Goldstar's ticket delivery like?
Ticket delivery experiences with Goldstar appear to be mixed. Some reviewers report receiving their tickets promptly and without issue, often electronically for added convenience. However, others mention receiving tickets only on the day of the event, which can be unsettling, especially when purchasing for a group. This inconsistency in ticket delivery suggests that users should be prepared for potential delays and plan accordingly.
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